ClickPlayRefund policy
Version 2026-08 · ClickPlay by Lybotech Group Pty Ltd · clickplay.online
Beta period
ClickPlay is currently free while in beta. No payments are collected, so no refunds arise. This policy exists so you know exactly what to expect when paid plans launch.
When paid plans launch
Paid subscriptions will be billed in advance. You may cancel at any time, and cancellation stops future charges while keeping your plan active until the end of the paid period. If ClickPlay fails to deliver the paid service — for example a sustained outage on our side — we will refund the affected period on request. Where Australian Consumer Law or another applicable consumer law grants you rights (including remedies for services not provided with due care and skill), nothing in this policy limits those rights.
What refunds don't cover
Because your media lives in your own device or cloud drive, ClickPlay never charges for storage of your files, and issues in your storage provider's service (quota, availability, account standing) are outside our control and not refundable by us.
How to request a refund
Email support@clickplay.online from your account email with the event or invoice reference. We respond within 5 business days, and approved refunds are returned to the original payment method.